Bonani support

Report a problem

Include your device model, iOS or Android version, Bonani version and the steps that trigger the problem. If you attach a screenshot, hide names and other personal information. Do not attach your backup.

A reminder does not appear

Check that notifications are allowed in your phone settings and that the person’s reminder is enabled in Bonani. Open Bonani settings to see which upcoming birthdays are covered. Focus modes, battery restrictions and system settings may affect how reminders appear.

On iOS, open Bonani regularly to renew scheduled dates. The system limits the number of pending notifications.

Back up or change phones

Export your notebook from settings and import the file on iOS or Android after reviewing the preview and confirming. This file includes notes and small photos; Bonani does not encrypt it.

From version 1.0 (8), you can also choose Apple or Google sign-in for automatic online backup. On the other device, use the same provider and account, then review the preview before confirming a restore.

Edit or delete your data

You can edit and delete records in the app. To delete your account and online backup, use backup settings or email contact@appik-studio.ch. Account deletion preserves your local notebook. Without an exported or online backup, we cannot restore a lost notebook.